During a crisis, operations cannot be performed in normal mode. They must be organized and structured to provide an adequate response to the abnormal situation.
A general Crisis Management Procedure is defined. It describes the actions step by step, a matrix of responsibilities and the resources necessary to carry them out.
It is important also to describe CM Procedures for specifics crisis scenarios identified according to the Business Impact Analysis and Risk Management results.
The figure below shows the main steps of a CM Procedure.
We will provide you with Crisis Management Procedures for different threaten crisis scenarios, the thresholds for crisis qualification and activation, the alerting process, the communication strategy, the needed resources and the process to return to the normal situation.